Warranties & Returns
Privacy & Security
We use the Australia Post eParcel service for all our shipping within Australia. This allows online tracking of your parcel and a signature on delivery.
Flat Rate $7.50 and $12.00 Shipping
Our FLAT RATE SHIPPING offer is available for all orders being delivered in Australia.
Flat Rate shipping is via eParcel Express - $7.50 for orders up to 500grams and $12.00 for orders over 500grams.
Our FREE SHIPPING offer is available for orders to the value of $100 or more being delivered in Australia only.
Free shipping is via eParcel Standard and will be an available option at checkout when your order qualifies.
While eParcel Express is generally overnight to many areas it is NOT a guaranteed service. Our location puts us just outside "guaranteed next business day delivery" coverage and Australia Post only offers 'fastest possible delivery" for our shipments.
Please see the AusPost calculator for estimated delivery times (From: COOMA NSW 2630)
Authority to Leave
If you wish your parcel to be left without a signature if no-one will be in attendence please tick Yes at 'Authority to leave parcel if no-one home?' on the checkout page.
By ticking Yes at 'Authority to leave parcel if no-one home?' all liabilities are waived once the parcel is registered with Australia Post, and you acknowledge that should the package go missing we are under no obligation to replace it.
Please note that orders paid with Visa/Mastercard cannot be left without a signature.
Incorrect Address - RTS
Please ensure your shipping address is correct. Australia Post charge a fee (currently $10.00) for articles returned to us because the address is incorrect, and, unless we have made the mistake, this cost will be passed onto you. Postage fees will also apply if you ask us to resend the article.
Note: Orders paid with credit/debit card will only be sent to a valid street address (no PO boxes) and the delivery must be signed for.
We ship worldwide and the store is setup to calculate postage around the globe. Not all shipping methods are available to all countries and if no shipping method is offered to you at checkout then unfortunately we cannot ship to your location.
We use Australia Post for all international orders. International deliveries are required to be registered and/or trackable. We only charge you what Australia Post charges us, however these charges do not include any applicable taxes and duties by Customs/Border Revenue in the country where your order is to be delivered - you are responsible for such taxes and duties.
Any delivery times shown are a guide line only - please use the AustPost Calculator for more accurate delivery times (From: COOMA NSW 2630).
Shipping Cost Estimate
There is no need to login or go through the checkout see shipping costs. You can get a shipping estimate of your cart contents by going to the Shopping Cart page and entering your location details in the Shipping Calculator.
All orders are well packed to minimise possible damage due to miss-handling. We use plain packaging and our labling does not reference Juicewhore or vaping.