Helpesk - Contact us
FAQ - Frequently asked questions
About Nicotine
Tools - Juice/Vaping calculators

Before contacting us please check our FAQ page as your question may have already been answered.

All enquiries may be made using the form below and one of our friendly team will respond via email. Order enquiries should include the order ID number (this is shown on emails and invoices sent to you and will begin with JW).
Enquiries made outside of business hours will normally be replied to the next business day.

If it seems we've not responded please check your spam/junk folder.

Alternatively, you can phone our support line on 0448 019 467 during business hours, 9am - 5pm (Eastern Australian Time) Monday to Friday - excepting public holidays.

If your call goes to voice mail please leave a message and we will get back to you.
We understand this is a mobile number and are happy to return calls so you don't wear the cost.

Sorry, support is not available via text message.


Email Enquiry Form