Our online store is open 24 hours and you may order at anytime. We normally don't process orders on weekends or holidays, therefore any timeframes given are in business days only.
Our juices are made to order by hand and not in large batches due to the number of variations we offer (PG/VG ratio, Flavour strength, etc) and therefore it generally takes a day or 2 to complete orders containing juices - during peak times, such as holiday periods, this can be longer. Rest assured you will receive a quality product.
Orders with only hardware items are usually sent the next business day. If we are able we will try to include your order in the same days shipping run but this is not always possible due to the high volumes of orders we receive.
Please note that Express shipping relates to the postal service and NOT our production times, it still takes us the same amount of time to produce your order.
Please allow up to 3 business days for processing of your order once payment has been completed. At peak times this processing time may be further extended, however you will be able to check the status of your order by logging into your account and viewing My Orders.
Changes to orders can only be made prior to your order reaching the production ('Pack') stage. If you wish to add or change something before then (order status 'New', 'Pick' or 'On Hold') please contact us via the Helpdesk and we'll be happy to see what we can do to assist.
We cannot add 'Out of Stock' items to your order, nor do we offer back ordering
Please use the notification system for out of stock items (click the 'Notify Me' button) - you'll be emailed just as soon as the product is available again.
No orders will be proccessed until payment has been received/cleared.
Orders remaining unpaid after 4 business days will be cancelled.
We do not sell/supply Nicotine or products containing Nicotine. Please don't ask.